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We've all seen the advertisements for IT solutions providers. Magic Pixie Dust, Universal Business Adaptors, service plans, support options, personal account representatives... the array of sales pitches and assurances that we, and only we, can provide everything you and your business needs. Never mind who "we" are, the pitches are the same, right? Better service, lower prices, and an attempt at humor to make sure the advertisement sticks in your memory. Of course, none of those advertisements give you a list of services they'll provide for you, specifically - at best they list (in 30 seconds or less) the advantages of their services for Small Business.
Here's a good question to ask in evaluating your IT solutions provider; Do they know your name? Do they really talk to you about your business? Or do they ask a standard set of questions and give you a one-size-fits-all solution?
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Craftsmanship vs. Mass Production
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Let's compare the selection of IT services to the selection of furniture for a moment. When you buy a wooden chair from a nationwide furniture distributor, you get a chair that is exactly like every other chair the distributor makes. Each chair is precision-made from an assembly line, with identical shapes, sizes, and uniformly perfect machine-applied finishes.
When you buy a chair from a furniture craftsman, however, you get a chair built just for you. Maybe the standard chair models from the nationwide distributor have a curved back, and you want one that's straight - the craftsman can build it that way for you. Want a different kind of wood? The distributor makes three models, Oak, Birch, and Pine - just take your pick. The craftsman will ask you what woods you have in your house, offer suggestions according to your budget and style preferences, and build a chair from the best wood available rather than buying a lot of lumber and using it all, regardless of quality.
At Beland Internet Technology Services, we approach every project like that craftsman. Your business is unique, and has unique needs. You don't need Solution #7 from the standard plan; you need a solution that gives you the best tools for your business.
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Personal, Professional Service
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At Beland Internet Technology Services, we make sure we understand your business and your needs, and we build the best possible solution to meet those needs. But that's not the end of the game for us. We don't just build the project according to the design specifications and close the file when we receive payment; we don't consider the project completed until you're completely satisfied with the results. We keep working with you into the future, making sure the solutions we created are not only still working but also that they're still the best possible fit for your business. As your business changes, so will your needs, and we believe your solutions should change with them.
Complete custom solutions that work for you and your business. That's our product, not only for today but also for tomorrow. One client at a time.
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